Standard compact cameras and taking photos on your phone are fine. Professional/long lens cameras, selfie sticks, video cameras, ipads (tablets) and go-pros are permitted and will be confiscated. No food or drink items can be brought into the venue. However, there are concessions inside the venue from where food and drinks can be purchased. Live Nation reserves the right to allow audience members to stand in seated areas of the venue. No standing on seats within the arena is permitted.
Children
It is recommended that under 14 should be accompanied by an adult. Customers wishing to purchase a ticket for a baby are advised to contact the venue prior to booking. A "baby" is defined as a child under two years old, too young to be able to sit on a seat or to walk. All other children will require a paid ticket (and seat).
ADA (Disability)
The venue's full inventory of tickets, including accessible tickets, are available online at www.ticketmaster.co.uk.
Please select the required Accessible Ticket from the Accessible Tickets list and then select the required seat from the options displayed on the seating map.
By purchasing an Accessible ticket online, you confirm that you, or a member of your party require Accessible tickets. Proof of eligibility (Personal Independence Payment, Disability Living Allowance, Carers/Attendance Allowance, Letter from a medical professional etc) must be provided prior to the event and forwarded to Ticketmaster as requested. Bookings may be cancelled if tickets are requested without the eligibility criteria being met.
Upon arrival patrons should go to the box office and will be directed to the venue's dedicated customer service team.
Please note:
• Accessible tickets can sell out very quickly and we recommend purchasing your tickets as soon as an event has gone on sale.
• Companion / carer tickets are subject to availability and are allocated at the time of purchase and must be added with the accompanied paid Accessible ticket.
• Companions only available on specific Accessible allocation.
• Unfortunately, the venue is unable to issue Companion / Carer tickets to ticket holders purchasing from third party outlets.
Parking
Available at NCP multi-storey car parks around venue. Please visit http://www.ncp.co.uk/ for up to date information regarding available parking in and around Cardiff. The postcode for Utilita Arena Cardiff is CF10 2EQ
