ARRIVE EARLY: Please arrive at least one-hour prior to event time. All patrons will go through a screening process upon entry with all packages, including briefcases and pocketbooks, being inspected prior to entry. Additionally, metal detectors may be utilized for some events. Bags that have passed inspection must fit comfortably under your seat.Please be mindful of traffic conditions, as Midtown Manhattan can be quite congested, especially during the holidays, parades, or special events. No smoking or electronic cigarettes permitted anywhere in the building No reentry. No recording devices No outside food or drink There are no bag or coat check facilities Alcohol Management: For most events at MSG, alcoholic beverages are available for purchase. MSG staff is trained in the nationally recognized T.E.A.M. (Techniques for Effective Alcohol Management) training program for responsible alcohol management. All guests will be required to show ID to purchase alcohol. Guests are not permitted to bring in alcoholic beverages from outside and may not leave with alcohol purchased inside the venue. Management reserves the right to refuse the sale of alcohol to any guest. Please be aware that it is the policy of The Madison Square Garden Company to require all guests who appear to be forty (40) years of age or younger to present a valid form of ID with proof of age in order to purchase alcoholic beverages at Madison Square Garden, Radio City Music Hall, The Beacon Theatre or The Chicago Theatre. Pursuant to applicable State law, MSG accepts only the following forms of identification: • A valid driver’s license or non-driver identification card issued by the United States Government, a State Government, Commonwealth, Possession or Territory of the United States or a Provincial Government of Canada. • A valid passport • A valid U.S. military ID International guests wishing to consume alcohol inside the building must bring a valid passport as the only form of acceptable ID.
Children
For most events, all children who have reached their second birthday require a ticket to gain admittance to Madison Square Garden. Any child who has yet to reach their second birthday does not require a ticket, however, they may not occupy their own seat. Please note, that for certain children's events (such as the Wiggles and Sesame Street Live!), all children who have reached their first birthday require a ticket. Please check the event profile for your specific event for more information prior to your purchase of tickets.
ADA (Disability)
Individuals with disabilities may purchase up to three seats for companions in the wheelchair or other accessible seating areas, provided such seats are available. Additional tickets, if available, may be purchased as close to the accessible seating areas, as long as it does not exceed the ticket limit for the event. Please note, for events or specific seating sections where ticket sales are limited to fewer than four tickets per patron, the same ticket restrictions will apply to the purchase of accessible seating.
Accessible seating is intended for use by an individual with a mobility disability or other disability who requires the accessible features of accessible seating due to a disability, and that individual's companions. Madison Square Garden reserves the right to investigate potential misuse of accessible seating and to take all appropriate action against individuals who fraudulently obtain tickets for accessible seating. While tickets for accessible seating legitimately purchased for the use of an individual with disability may be transferred to another individual under the same terms and conditions applicable to other tickets, in the event such ticket is transferred to a nondisabled individual, Madison Square Garden reserves the right to transfer that individual to other available seating.
If the disabled individual cannot attend an event for which he/she has purchased tickets, please contact the Madison Square Garden Disabled Services Department at 212-465-6034 prior to the event taking place for further information.
Tickets for individuals with accessible needs, subject to availability, may be purchased in several ways:
1) Online through Ticketmaster.com
2) By phone to the Disabled Services Department at 888-609-7599
3) By phone to Ticketmaster at 800-745-3000
4) In-person by visiting the Madison Square Garden Box Office
Assistive Listening Devices (ALD) are available at Guest Experience locations in the Arena.
Parking
Prepaid advance parking is available for select events through Ticketmaster or via a link on www.thegarden.com. Madison Square Garden does not own or operate any parking facility.
